Privacy policy

Last Updated: August 9, 2026
Unity Flames operates this website and online store, including its related content, features, tools, products, and services (collectively, the “Services”). Our store is powered by Shopify, which provides the platform that allows us to offer our products and services to you.
This Privacy Policy explains how Unity Flames collects, uses, processes, and discloses personal information when you visit our website, use our Services, place an order, make a purchase, or otherwise communicate with us.
If there is a conflict between this Privacy Policy and our Terms of Service regarding the collection, use, processing, or disclosure of personal information, this Privacy Policy will apply to those matters.
Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that you have read and understood how your personal information may be collected, used, and disclosed as described below.
1. Personal Information We Collect
When we use the term “personal information,” we mean information that identifies you or can reasonably be associated with you.
Depending on how you interact with our Services, where you live, and as permitted or required by applicable law, we may collect or process the following types of information:
Contact Information
This may include:
  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
Payment and Transaction Information
This may include:
  • Payment card information
  • Financial account information
  • Transaction details
  • Form of payment
  • Payment confirmation
  • Other information necessary to process your purchase
Payment information may be processed by Shopify and other third-party payment providers. Unity Flames does not generally store complete payment card information directly on our own systems.
Account Information
If you create an account, we may collect information such as:
  • Username
  • Password
  • Account preferences
  • Account settings
  • Other information associated with your account
Order and Shopping Information
This may include information about products you:
  • View
  • Add to your cart
  • Purchase
  • Return
  • Exchange
  • Cancel
  • Add to a wishlist, where available
It may also include your previous transactions and product preferences.
Communications
If you contact us, we may collect the information you provide, including information contained in customer service inquiries, emails, messages, or other communications.
Device and Usage Information
When you use our website, certain information may be collected automatically, including:
  • IP address
  • Browser type
  • Device information
  • Network connection information
  • Unique identifiers
  • Information about how and when you interact with our website
  • Pages or content you view or access
2. How We Collect Personal Information
We may collect personal information from several sources.
Directly From You
We may collect information when you:
  • Create an account
  • Place an order
  • Visit or use our website
  • Contact us
  • Subscribe to communications
  • Submit information through our website
  • Provide information for a custom order
Automatically Through Our Services
Information may be collected automatically through your device when you use our website or Services, including through cookies and similar technologies.
From Service Providers
We may receive or process information through service providers that help us operate our website, process payments, fulfill orders, provide shipping services, provide customer support, analyze website activity, or perform other business functions on our behalf.
From Third Parties
We may receive information from business partners or other third parties when permitted by applicable law.
3. How We Use Your Personal Information
Depending on how you interact with Unity Flames, we may use your personal information for the following purposes:
Providing and Improving Our Services
We may use your information to:
  • Process and fulfill orders
  • Process payments
  • Arrange shipping or local pickup
  • Process returns or exchanges
  • Provide customer service
  • Communicate with you about your orders
  • Manage customer accounts
  • Remember preferences
  • Improve our products and website
  • Provide a personalized shopping experience
  • Recommend products or services that may be relevant to you
Marketing and Advertising
Where permitted by applicable law, we may use personal information for marketing and promotional purposes, including sending promotional communications by email, text message, or other permitted methods.
We may also use information to provide or support advertising and personalized marketing through our Services or third-party platforms.
You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication.
Security and Fraud Prevention
We may use personal information to:
  • Protect the security of our website
  • Authenticate accounts
  • Process secure transactions
  • Detect and prevent fraudulent activity
  • Investigate potentially illegal or unsafe activity
  • Protect Unity Flames, our customers, and others
If you create an account, you are responsible for keeping your login credentials confidential.
Communicating With You
We may use your information to respond to questions, provide customer support, communicate about your orders, confirm custom orders, provide shipping or pickup information, and maintain our relationship with you as a customer.
Legal and Compliance Purposes
We may use or disclose information when reasonably necessary to:
  • Comply with applicable laws
  • Respond to valid legal requests
  • Respond to law enforcement or government requests
  • Participate in legal proceedings
  • Enforce our Terms of Service or other policies
  • Protect our legal rights, customers, website, or business
4. How We Disclose Personal Information
We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.
This may include:
  • Shopify
  • Payment processors
  • Shipping and delivery providers
  • Website and technology providers
  • Customer service providers
  • Data and analytics providers
  • Cloud storage providers
  • Fulfillment providers
  • Marketing and advertising partners
We may also disclose information when you direct us to do so, request that we do so, or otherwise provide consent where required.
We may disclose information in connection with a business transaction, such as a merger, acquisition, sale of assets, bankruptcy, or similar event.
We may also disclose information when required by law or when reasonably necessary to protect the rights, property, safety, or security of Unity Flames, our customers, or others.
5. Shopify
Our website is hosted and powered by Shopify.
Shopify collects and processes certain personal information related to your access to and use of our website in order to provide and improve its services.
Information submitted through our website may be transmitted to and processed by Shopify and other service providers that may be located in countries other than where you live.
Shopify may also use information related to your interactions with our store and other Shopify merchants to provide certain services and features.
For more information about how Shopify handles personal information and the privacy rights available to you, please review Shopify’s privacy information and privacy portal.
6. Cookies and Similar Technologies
Our website and certain third-party services may use cookies and similar technologies.
These technologies may help us:
  • Keep our website functioning properly
  • Remember preferences
  • Understand how visitors use our website
  • Improve our website and shopping experience
  • Support analytics
  • Provide relevant marketing and advertising
You may be able to manage or disable certain cookies through your browser or device settings. Some website features may not function properly if certain cookies are disabled.
7. Third-Party Websites and Links
Our website may contain links to websites, services, or platforms operated by third parties.
If you choose to visit a third-party website, we encourage you to review that website’s privacy policy, security practices, and terms of use.
Unity Flames does not control and is not responsible for the privacy or security practices of third-party websites or services.
The presence of a third-party link on our website does not necessarily mean that Unity Flames endorses that website, service, or its operator.
8. Children's Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.
If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” personal information of individuals under 16 years of age as those terms may be defined under applicable privacy laws.
9. Security and Retention
We take reasonable measures to protect personal information from unauthorized access, use, alteration, or disclosure.
However, no electronic storage system or method of transmitting information over the internet can be guaranteed to be completely secure.
We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.
We retain personal information for as long as reasonably necessary to provide our Services, fulfill business and legal obligations, maintain customer accounts, resolve disputes, enforce agreements, and comply with applicable laws.
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
10. Your Privacy Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include:
Right to Access or Know
You may have the right to request information about the personal information we maintain about you.
Right to Delete
You may have the right to request deletion of certain personal information we maintain about you.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right to Data Portability
In certain circumstances, you may have the right to receive a copy of your personal information or request that it be transferred to another party.
Right to Opt Out of Certain Advertising or Sharing
Depending on where you live, you may have the right to opt out of certain uses of personal information for targeted advertising or other activities considered “sale” or “sharing” under applicable privacy laws.
Where applicable, Shopify may provide tools that allow you to exercise these choices.
If your browser or device sends a recognized Global Privacy Control signal, applicable requests may be handled according to applicable law and Shopify’s available functionality.
Marketing Communications
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing emails.
Even if you opt out of promotional communications, we may still send non-promotional communications relating to your orders, account, transactions, or customer service.
11. Exercising Your Privacy Rights
If you would like to exercise a privacy right available to you, please contact us using the information provided below.
We may need to verify your identity before completing certain requests, as permitted or required by applicable law.
Depending on where you live, you may also have the right to designate an authorized agent to submit a request on your behalf.
We will respond to qualifying privacy requests within the timeframe required by applicable law.
We will not discriminate against you for exercising privacy rights available to you under applicable law.
12. Complaints
If you have concerns about how Unity Flames handles your personal information, please contact us so that we can review your concern.
Depending on where you live, you may also have the right to appeal a decision or submit a complaint to the appropriate privacy or data protection authority.
13. International Transfers
Your personal information may be transferred, stored, or processed outside the country in which you live.
Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services, technology, or applicable legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy and provide any additional notice required by applicable law.
15. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us.
Unity Flames
Email: service.unityflames@gmail.com
Phone: (860) 406-4134