Terms of service

Last Updated: August 9, 2026

Welcome to Unity Flames. These Terms & Conditions govern your use of the Unity Flames website and your purchase of our products and services.

By accessing our website, placing an order, or purchasing from Unity Flames, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or place an order.

1. About Unity Flames

Unity Flames is a small, independent business offering handcrafted home fragrance and related products.

Our products may include candles, custom candles, room sprays, matches, candle accessories, vessels, wicks, and other products that may be added to our collection in the future.

Because many of our products are handmade or prepared in small batches, slight variations in appearance, color, texture, scent, and finish may occur. These variations are a natural part of handmade products and do not necessarily indicate a defect.

2. Product Information

We make every reasonable effort to ensure that product descriptions, photographs, dimensions, fragrance descriptions, ingredients, and other information displayed on our website are accurate and up to date.

However, product colors and appearances may vary slightly depending on your device, screen settings, lighting, materials, and individual production batches.

Fragrance perception is also subjective and may vary from person to person.

We reserve the right to correct errors, update product information, or make reasonable changes to products when necessary.

3. Product Safety and Proper Use

Customers are responsible for using all Unity Flames products according to the instructions, warnings, labels, and intended purposes provided with the product.

Certain Unity Flames products may involve heat, flame, fragrance oils, alcohol-based ingredients, glass containers, or other materials that require proper handling.

Customers should always read and follow the applicable product instructions and safety information before use.

Unity Flames is not responsible for damage, injury, or loss resulting from misuse, improper handling, failure to follow product instructions or warnings, or use of a product for a purpose for which it was not intended.

4. Orders

By placing an order through our website, you agree to provide accurate and complete information necessary to process and fulfill your order.

After an order is submitted, you will receive an order confirmation when applicable. An order confirmation does not necessarily guarantee that the order can be fulfilled if an issue arises with product availability, pricing, payment, or other circumstances.

Unity Flames reserves the right to refuse, cancel, or limit an order when reasonably necessary, including in cases of suspected fraudulent activity, pricing or listing errors, product availability issues, or other circumstances that prevent us from properly fulfilling the order.

If we cancel an order after payment has been received, an appropriate refund will be issued for the canceled portion of the order.

5. Custom and Personalized Orders

Some Unity Flames products may be customized or personalized according to customer selections.

Customers are responsible for reviewing their selections and providing accurate information before the order is finalized.

Custom or personalized products may require additional processing time and may not be eligible for cancellation, return, or exchange once production has begun, except where required by applicable law.

For custom fragrance orders, Unity Flames may contact the customer to confirm the requested fragrance selections before production.

If we are unable to reach the customer or obtain the information necessary to complete a custom order, processing may be delayed.

6. Processing Times

Processing times may vary depending on the product, order volume, availability, and whether an item is made to order.

Any estimated processing time displayed on the website is an estimate and is not a guaranteed delivery date.

Custom and made-to-order products may require additional time for preparation and curing before they are ready for shipment or pickup.

Processing time is separate from shipping or carrier delivery time.

7. Shipping and Delivery

Customers are responsible for providing an accurate and complete shipping address at checkout.

Unity Flames is not responsible for delays caused by shipping carriers, weather, natural disasters, incorrect or incomplete addresses, carrier disruptions, or circumstances beyond our reasonable control.

Once an order has been transferred to the shipping carrier, delivery times are generally controlled by the carrier.

If a package is delayed, lost, damaged, or marked as delivered but cannot be located, customers should contact the shipping carrier and may also contact Unity Flames for assistance.

8. Local Pickup

If local pickup is available, customers will receive pickup instructions when their order is ready.

Customers are responsible for following the provided pickup instructions and collecting their order within the applicable pickup period.

Pickup availability, locations, and procedures may change and will be communicated to the customer when applicable.

9. Payments

All orders must be paid using the payment methods available through our website at the time of purchase.

By submitting payment, you confirm that you are authorized to use the selected payment method.

Unity Flames does not knowingly accept fraudulent or unauthorized payments.

We reserve the right to cancel or hold an order when a payment cannot be properly verified or processed.

10. Pricing and Promotions

Product prices, promotions, discounts, availability, and other offers may change at any time without prior notice.

Promotional offers may have specific terms, expiration dates, exclusions, or limitations.

Unless otherwise stated, promotions cannot be combined with other discounts or offers.

If an obvious pricing or listing error occurs on our website, Unity Flames reserves the right to correct the error and, when necessary, contact the customer before fulfilling the order.

11. Returns, Refunds, and Exchanges

Our return, refund, and exchange policies may vary depending on the type of product purchased.

Customers should review our applicable Refund & Return Policy before placing an order.

Custom, personalized, or made-to-order products may have different return or cancellation conditions because they are prepared specifically for the customer.

If a product arrives damaged, defective, incorrect, or incomplete, please contact Unity Flames as soon as reasonably possible with your order information and photographs of the issue.

Nothing in these Terms & Conditions is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

12. Website Use

You agree to use the Unity Flames website only for lawful purposes.

You may not:

Use the website for fraudulent or unlawful activity.
Attempt to gain unauthorized access to the website or its systems.
Interfere with the operation or security of the website.
Copy, reproduce, or misuse website content without permission.
Use our website or content in a way that could harm Unity Flames or its customers.

We reserve the right to restrict or terminate access to the website when reasonably necessary to protect our business, website, customers, or other users.

13. Intellectual Property

All content appearing on the Unity Flames website, including but not limited to our business name, logo, product names, photographs, graphics, written content, product descriptions, designs, and other original materials, is owned by or licensed to Unity Flames unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially use our content without prior written permission.

14. Customer Communications

When you place an order, you agree that Unity Flames may contact you regarding your order, including order confirmations, custom order details, shipping or pickup information, and customer service matters.

For custom orders, we may contact you using the email address or phone number provided during checkout.

We will not ask customers for unnecessary personal information to confirm a standard or custom order.

15. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, website hosting services, analytics services, or other providers that help us operate our business.

These third parties may have their own terms, conditions, and privacy policies.

Unity Flames is not responsible for the policies or practices of third-party services that are outside of our control.

16. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

The website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances outside our control.

17. Limitation of Liability

To the fullest extent permitted by applicable law, Unity Flames will not be responsible for losses, damages, injuries, delays, or other claims resulting from circumstances outside our reasonable control or from improper use, misuse, or failure to follow applicable product instructions and warnings.

Nothing in these Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

18. Privacy

Your use of our website and submission of personal information are also subject to our Privacy Policy.

We collect and use information as reasonably necessary to process orders, provide customer service, communicate with customers, and operate our business.

Please review our Privacy Policy for more information about how customer information is handled.

19. Changes to These Terms

Unity Flames may update these Terms & Conditions from time to time.

When changes are made, the updated version will be posted on this page and the "Last Updated" date will be revised.

Your continued use of our website or placement of an order after updated terms are posted constitutes acceptance of the revised Terms & Conditions, to the extent permitted by applicable law.

20. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with applicable laws.

Any disputes arising from the use of our website or purchase of our products will be handled in accordance with applicable law and any rights available to consumers under applicable law.

21. Contact Us

If you have any questions about these Terms & Conditions, our products, or your order, please contact us.

Unity Flames
Email: service.unityflames@gmail.com
Phone: (860) 406-4134

Thank you for choosing Unity Flames. We truly appreciate your support and the opportunity to serve you.

Terms of service

Last Updated: August 9, 2026

Welcome to Unity Flames. These Terms & Conditions govern your use of the Unity Flames website and your purchase of our products and services.

By accessing our website, placing an order, or purchasing from Unity Flames, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or place an order.

1. About Unity Flames

Unity Flames is a small, independent business offering handcrafted home fragrance and related products.

Our products may include candles, custom candles, room sprays, matches, candle accessories, vessels, wicks, and other products that may be added to our collection in the future.

Because many of our products are handmade or prepared in small batches, slight variations in appearance, color, texture, scent, and finish may occur. These variations are a natural part of handmade products and do not necessarily indicate a defect.

2. Product Information

We make every reasonable effort to ensure that product descriptions, photographs, dimensions, fragrance descriptions, ingredients, and other information displayed on our website are accurate and up to date.

However, product colors and appearances may vary slightly depending on your device, screen settings, lighting, materials, and individual production batches.

Fragrance perception is also subjective and may vary from person to person.

We reserve the right to correct errors, update product information, or make reasonable changes to products when necessary.

3. Product Safety and Proper Use

Customers are responsible for using all Unity Flames products according to the instructions, warnings, labels, and intended purposes provided with the product.

Certain Unity Flames products may involve heat, flame, fragrance oils, alcohol-based ingredients, glass containers, or other materials that require proper handling.

Customers should always read and follow the applicable product instructions and safety information before use.

Unity Flames is not responsible for damage, injury, or loss resulting from misuse, improper handling, failure to follow product instructions or warnings, or use of a product for a purpose for which it was not intended.

4. Orders

By placing an order through our website, you agree to provide accurate and complete information necessary to process and fulfill your order.

After an order is submitted, you will receive an order confirmation when applicable. An order confirmation does not necessarily guarantee that the order can be fulfilled if an issue arises with product availability, pricing, payment, or other circumstances.

Unity Flames reserves the right to refuse, cancel, or limit an order when reasonably necessary, including in cases of suspected fraudulent activity, pricing or listing errors, product availability issues, or other circumstances that prevent us from properly fulfilling the order.

If we cancel an order after payment has been received, an appropriate refund will be issued for the canceled portion of the order.

5. Custom and Personalized Orders

Some Unity Flames products may be customized or personalized according to customer selections.

Customers are responsible for reviewing their selections and providing accurate information before the order is finalized.

Custom or personalized products may require additional processing time and may not be eligible for cancellation, return, or exchange once production has begun, except where required by applicable law.

For custom fragrance orders, Unity Flames may contact the customer to confirm the requested fragrance selections before production.

If we are unable to reach the customer or obtain the information necessary to complete a custom order, processing may be delayed.

6. Processing Times

Processing times may vary depending on the product, order volume, availability, and whether an item is made to order.

Any estimated processing time displayed on the website is an estimate and is not a guaranteed delivery date.

Custom and made-to-order products may require additional time for preparation and curing before they are ready for shipment or pickup.

Processing time is separate from shipping or carrier delivery time.

7. Shipping and Delivery

Customers are responsible for providing an accurate and complete shipping address at checkout.

Unity Flames is not responsible for delays caused by shipping carriers, weather, natural disasters, incorrect or incomplete addresses, carrier disruptions, or circumstances beyond our reasonable control.

Once an order has been transferred to the shipping carrier, delivery times are generally controlled by the carrier.

If a package is delayed, lost, damaged, or marked as delivered but cannot be located, customers should contact the shipping carrier and may also contact Unity Flames for assistance.

8. Local Pickup

If local pickup is available, customers will receive pickup instructions when their order is ready.

Customers are responsible for following the provided pickup instructions and collecting their order within the applicable pickup period.

Pickup availability, locations, and procedures may change and will be communicated to the customer when applicable.

9. Payments

All orders must be paid using the payment methods available through our website at the time of purchase.

By submitting payment, you confirm that you are authorized to use the selected payment method.

Unity Flames does not knowingly accept fraudulent or unauthorized payments.

We reserve the right to cancel or hold an order when a payment cannot be properly verified or processed.

10. Pricing and Promotions

Product prices, promotions, discounts, availability, and other offers may change at any time without prior notice.

Promotional offers may have specific terms, expiration dates, exclusions, or limitations.

Unless otherwise stated, promotions cannot be combined with other discounts or offers.

If an obvious pricing or listing error occurs on our website, Unity Flames reserves the right to correct the error and, when necessary, contact the customer before fulfilling the order.

11. Returns, Refunds, and Exchanges

Our return, refund, and exchange policies may vary depending on the type of product purchased.

Customers should review our applicable Refund & Return Policy before placing an order.

Custom, personalized, or made-to-order products may have different return or cancellation conditions because they are prepared specifically for the customer.

If a product arrives damaged, defective, incorrect, or incomplete, please contact Unity Flames as soon as reasonably possible with your order information and photographs of the issue.

Nothing in these Terms & Conditions is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

12. Website Use

You agree to use the Unity Flames website only for lawful purposes.

You may not:

Use the website for fraudulent or unlawful activity.

Attempt to gain unauthorized access to the website or its systems.

Interfere with the operation or security of the website.

Copy, reproduce, or misuse website content without permission.

Use our website or content in a way that could harm Unity Flames or its customers.

We reserve the right to restrict or terminate access to the website when reasonably necessary to protect our business, website, customers, or other users.

13. Intellectual Property

All content appearing on the Unity Flames website, including but not limited to our business name, logo, product names, photographs, graphics, written content, product descriptions, designs, and other original materials, is owned by or licensed to Unity Flames unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially use our content without prior written permission.

14. Customer Communications

When you place an order, you agree that Unity Flames may contact you regarding your order, including order confirmations, custom order details, shipping or pickup information, and customer service matters.

For custom orders, we may contact you using the email address or phone number provided during checkout.

We will not ask customers for unnecessary personal information to confirm a standard or custom order.

15. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, website hosting services, analytics services, or other providers that help us operate our business.

These third parties may have their own terms, conditions, and privacy policies.

Unity Flames is not responsible for the policies or practices of third-party services that are outside of our control.

Unity Flames
Email: service.unityflames@gmail.com
Phone: (860) 406-4134