Shipping policy
Last Updated: August 9, 2026
Thank you for choosing Unity Flames. We carefully prepare and package every order and truly appreciate your support.
This Shipping Policy explains how we process, ship, and deliver orders placed through the Unity Flames website.
1. Order Processing
For most ready-to-ship products, orders placed during our regular business days are typically processed and prepared for shipment the next business day.
Orders placed on weekends or holidays will generally be processed on the next available business day.
Processing time may vary depending on product availability, order volume, customizations, or other circumstances.
Please note that processing time is separate from shipping and delivery time.
2. Custom and Made-to-Order Products
Custom candles and other made-to-order products may require additional preparation and curing time.
For our Create Your Own Signature Candle orders, we may contact you by phone or email during business hours to confirm your fragrance selections before we begin making your candle.
Custom candles may require up to 7 days for processing and curing.
This additional time allows the wax and fragrance to properly bond and helps provide a more balanced and lasting scent experience.
Once your custom order is ready, it will be shipped according to the shipping method selected at checkout.
3. Shipping Options and Rates
Shipping options and rates are displayed during checkout based on your order and delivery location.
Some Unity Flames products may qualify for free delivery, while other products or orders may have a shipping or delivery charge.
Free delivery is only available when specifically stated on the applicable product, promotion, or checkout page.
Shipping charges, when applicable, are displayed before you complete your purchase.
4. Delivery Times
Once your order has been shipped, delivery time depends on the shipping or delivery method selected and the carrier handling your package.
Any delivery timeframe provided at checkout is an estimate and is not a guaranteed delivery date.
Delivery may take longer during weekends, holidays, severe weather, high shipping volume, carrier delays, or other circumstances outside of our reasonable control.
5. Weekends and Holidays
Our regular processing schedule applies to business days.
Orders placed on weekends or holidays will generally be processed on the next available business day.
Shipping carriers may also have their own schedules, including limited or no service on certain holidays.
6. Tracking Information
When tracking is available, tracking information will be provided after your order has been shipped.
Please allow some time for the carrier's tracking system to update after the package has been accepted.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing your purchase.
If an order is returned because an incorrect or incomplete address was provided by the customer, additional shipping charges may apply if the order needs to be reshipped.
8. Delayed, Lost, or Missing Packages
If your package is delayed, please first check the tracking information provided by the shipping carrier.
If a package is marked as delivered but cannot be located, please check around your delivery area and contact the shipping carrier.
You may also contact Unity Flames, and we will do our best to assist you.
Once an order has been handed to the shipping carrier, delivery is outside of our direct control.
9. Damaged Packages
We carefully package our products to help protect them during transportation.
If your order arrives damaged, please contact us as soon as possible.
Please provide:
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Your order number
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A description of the damage
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Clear photographs of the damaged product
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Photographs of the shipping box and packaging